Q : Do you reply to messages quickly?
A : Yes. We reply fast during business hours (GMT+8). Weekend messages are answered on the next business day.
Messaging through the platform or website is the fastest way to reach us.
Q: Are your watches authentic?
A: Yes. All watches are 100% authentic and brand new, unless clearly stated otherwise.
With 25 years of experience and 80,000+ watches sold worldwide, we are a trusted international seller specializing in Seiko, Citizen, Casio, Luminox, and Bulova.
Q: Are your watches brand new?
A: Yes. All watches are brand new and unworn, unless clearly stated in the listing.
Each watch is carefully inspected before shipping to ensure it meets our quality standards.
Q: How can I verify the watch is genuine?
A: That’s a smart question. We source genuine stock only, every watch is inspected before shipping.
We have long-standing global customer feedback, we can also provide close-up photos (dial, caseback, serial, movement) upon request.
Q: Do you sell replicas or refurbished watches?
A: No. We only sell authentic, brand-new watches.
If anything is not as described, we will make it right.
Q: What is included with the watch?
A: Exactly what is shown in the listing photos and description.
This may vary:
Full set (watch, box, manual, warranty card)
Watch + box/manual only
All items are accurately described and guaranteed authentic.
Q: Are you an authorized dealer?
A: We are a professional international watch seller, sourcing through trusted distributors and wholesale networks.
This allows us to offer competitive pricing and wider availability, while maintaining authenticity.
Q: What warranty is included?
A: 1-year international warranty.
Additional 2-year Hong Kong warranty (for Seiko / Citizen / Casio models)
Q: Is the warranty valid in my country?
A: Warranty acceptance depends on local service centers.
If unavailable locally, you can send the watch back to us, and we will arrange service through Hong Kong.
Q: What if my watch needs repair?
A: Please contact us first.
We will guide you through:
Basic checks
Usage adjustments
Warranty service if needed
Q: Do automatic watches gain or lose time?
A: Yes — this is normal.
For Seiko automatic movements:
Approx. ±15 seconds/day
New watches may run faster initially
Accuracy improves with regular wear
Q: How can I improve accuracy?
A: Try resting positions overnight:
Dial up → gain time
Crown down → lose time
Crown up → lose more time
Q: Do automatic watches need batteries?
A: No. They are powered by motion.
If stopped:
Wear it, or
Gently swing for 3–5 minutes
Q: What languages are available?
A: Most models support:
English / Arabic
English / Spanish
English / Chinese (common for Taiwan-sourced models)
Q: Where do you ship from?
A: All orders ship from Hong Kong or Taiwan.
Q: How long is handling time?
A: Up to 5 business days
Usually shipped within 1–2 working days
Q: How long does delivery take?
A: Standard shipping: 1–3 weeks
Express shipping: 2–5 working days
Q: Can I upgrade shipping?
A: Yes. Express options (UPS / FedEx / EMS) are available.
Q: What if my order is delayed before shipping?
A: We perform a final inspection before dispatch.
If any issue is found:
Wait for new stock
Choose another model
Or receive a full refund
Q: What if the watch becomes unavailable?
A: If suppliers cannot provide the item:
Replacement or alternative offered
Or full refund
You decide.
Q: What if tracking is not updating?
A: This is normal during international shipping.
Possible reasons:
Customs processing
Transit between countries
We will assist if needed.
Q: What if delivery fails?
A: If delivery is missed:
Courier will reattempt or hold for pickup
Please contact your local courier.
Q: Will I need to pay customs or VAT?
A: United States: No additional charges (tax absorbed)
Other countries: Buyer responsible based on local regulations
Q: How is declared value handled?
A: Declared value may differ from the purchase price for logistics, insurance, and shipping requirements, in accordance with regulations.
Q: Do you accept returns?
A: Yes, if:
Unused and unworn
No damage
Protective film intact
Full set included
Q: What if I don’t like the watch?
A: Returns are accepted if conditions are met.
Q: Can I change my shipping address?
A: For security reasons, we can only ship to the original checkout address.
If needed:
Cancel and reorder with correct details
Q: Can you provide actual photos?
A: Some items are stored in warehouse stock.
We can:
Provide additional photos when available
Confirm details upon request
Q: Why is the watch not running on arrival?
A: For solar/quartz watches:
Battery may be low due to storage
Charge under sunlight or replace battery
This is normal.
Q: Are prices negotiable?
A: Prices are competitive and generally fixed.
Small courtesy adjustments may be available in some cases.
Q: Why are some models more expensive?
A: Rare or discontinued models are priced based on availability and demand.
Q: Do you provide after-sales support?
A: Yes. We support customers before and after purchase.
Q: Do you value feedback?
A: Absolutely. Your feedback helps improve our service.
